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Frequently Asked Questions
How does the subscription upgrade process work?
Depending on the plan type: For 'Invitation Links' (Canva, Spotify, YouTube), we email a family invitation link to join our active billing network. For 'Shared Profiles' (Netflix, Prime Video), we supply profile PINs and login credentials directly to your client dashboard.
What is the standard delivery timeline?
Most items are processed instantly. If a setup requires manual queue configurations, it will be complete within 5 to 15 minutes. You can track real-time stages in your order tracker.
Which payment options are supported?
We integrate SSLCommerz hosted checkouts supporting bKash, Nagad, Rocket, Visa cards, Mastercard, and international payment networks.
Can I request refunds if a setup fails?
Yes! If a service fails to provision or is delayed beyond 1 hour, automatic refund requests are processed instantly to your payment wallet.